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Hermes
CR goals and progress
Action field: Management & Dialogue
| Goals of the Corporate Responsibility programme 2015 | Date | Status | Goals of the Corporate Responsibility programme 2017 | Date |
| To elaborate a groupwide strategy for sustainability. | 2016 | Hermes Germany has developed a sustainability strategy that serves as a model for the Group. As a first step, a mission statement was developed at Group level in 2017. | To adopt a groupwide CR strategy based on the CR positioning of Hermes Germany (commitment of the managing directors of the other national companies required). | 2019 |
| To conduct a materiality analysis, including a survey of employees. | 2016 | A quantitative "impACT evaluation" was carried out for all companies and a supplementary internal employee survey on stakeholder expectations was carried out for Hermes Germany. | To continue to involve stakeholders at Hermes company level (e.g. through regular dialogue forums, stakeholder surveys) (commitment of the managing directors of the other national companies required). | 2019 |
| To continually expand the scope of the sustainability report. | Ongoing | Due to the restructuring of the Hermes Group, there was no expansion in the reporting period. Hermes Germany and Hermes Einrichtungs Service are the subject of this report. | To expand the scope of the corporate responsibility report to other national companies. | 2019 |
Action field: Service & Clients
| Goals of the Corporate Responsibility programme 2015 | Date | Status | Goals of the Corporate Responsibility programme 2017 | Date |
| No goal 2015 | - | - | Overarching goal (Hermes Germany): Urban Blue: Emission-free delivery HG in the 80 largest German cities through continuous expansion of the use of alternative drives (above all e-mobility, e-cargobikes). | 2025 |
| No goal 2015 | - | - | Sub-goal Urban Blue: Conducting an e-mobility pilot project with some 50, in part, pre-production vehicles made by VW and Daimler in a number of large German cities (including Hamburg, Berlin, Frankfurt, Munich, Stuttgart and Hanover). | 2018 |
| No goal 2015 | - | - | Sub-goal Urban Blue: Emission-free delivery at Hermes Germany in around 40 German cities through continuous expansion of the use of alternative drives (above all e-mobility, e-cargobikes). | 2020 |
| To continue to expand the deployment of alternative drives. (In 2015 this goal was listed in Climate & Environment) | Ongoing | The expansion of the use of alternative drives was further advanced, consolidation and operationalisation in particular through the Urban Blue goal (see above). | Sub-goal: The continued expansion of the use of alternative drives, particularly in urban areas. | Ongoing |
| Other goals: |
| To comply with exhaust emission standard Euro 6 across the whole Hermes fleet. (In 2015 this goal was listed in Climate & Environment) | 2020 | Line haul: 100% of our own trucks already comply with the Euro 6 standard, with contractual partners commissioned by us, 97%. | Line haul: Compliance with the Euro 6 emissions standard throughout the entire Hermes fleet, this also means 100 percent compliance for contractual partners. | 2018 |
| Creation of a CO2 compensation scheme for clients. | 2015 | Goal achieved. A pilot project for CO2 compensation in 2-man handling (HES) was successfully carried out and the programme integrated into the regular portfolio. | - | - |
| To record all pollutants and emissions generated during transport for Hermes’ clients. | 2020 | Recording the transport-related carbon footprint for clients. | Recording and transparency regarding all relevant pollutants and emissions. | 2020 |
| To continually expand Hermes' European ParcelShop network. | Ongoing | Gradual expansion of the network: Currently 37,000 ParcelShops in Europe, of which 15,000 are in Germany, 4,500 in the UK and a total of around 7,500 acceptance points in France, Belgium and Spain. | To continually expand Hermes' European parcel shop network. For Hermes Germany To increase in the number of ParcelShops in the medium term by 30% to 20,000 drop-off points. | Ongoing 2020 |
| No goal 2015 | - | - | To continually increase customer satisfaction (greater customer centricity, by making the last mile more flexible and expanding digitisation, for example). | Ongoing |
Action field: Work & Life
| Goals of the Corporate Responsibility programme 2015 | Date | Status | Goals of the Corporate Responsibility programme 2017 | Date |
| To successively expand the certification of working standards at contracting partners across all Hermes companies. | Ongoing | The auditing system has developed into a successful risk prevention programme for Hermes and its contractual partners. In 2017, the audit areas were divided between external and internal auditors to ensure an more in-depth audit. | To implement a risk-based audit approach of contractor/partner certification in the final mile. To implement social audits at all active service partners. | Ongoing |
| No goal 2015 | - | - | Promoting and anchoring cultural change. This means rethinking existing working methods and behaviour - especially in view of increasing digitisation. | Ongoing |
| No goal 2015 | - | - | New training formats for employees that enable them to meet new requirements (e.g. various online learning programs) | Ongoing |
| To have 30% of management positions in service and administration held by women (HLGD and HTL (today HG) and at HE). | 2020 | In December 2017, Hermes Germany accounted for 11% of the total, Hermes Einrichtungs Service 21%. At Hermes Europe, 43% of management positions are held by women. | To have 30% of management positions in service and administration held by women (HLGD, HTL and HE). | 2020 |
Action field: Climate & Environment
| Goals of the Corporate Responsibility programme 2015 | Date | Status | Goals of the Corporate Responsibility programme 2017 | Date |
| To cut CO2 emissions at all German sites by 50 % (base year 2006). | 2020 | We have managed to cut emissions by 45% by the end of 2017. | To cut CO2 emissions at all German sites by 50% (base year 2006). | 2020 |
| To cut CO2 emissions in German parcel distribution by 30% (base year 2006). | 2020 | We have managed to cut emissions by 25% by the end of 2017. | To cut CO2 emissions in German parcel distribution by 30% (base year 2006). | 2020 |
| Certified environmental management system in line with ISO 14001 at all sites in Germany and UK. | 2016 | 46 (of 50) sites (HG, HE and HES) have been ISO 14001 certified. Certification is in preparation for four new locations. | For Hermes in Germany: Certified environmental management system in line with ISO 14001 at all sites in Germany. | 2019 |