“After an in-depth examination of the logistics services provided by Kenco we feel sure that we have found a trustworthy and reliable partner to whom we can confidently hand over responsibility for our prestigious customer,” explains Dieter Urbanke, managing director of Hermes Fulfilment. The call centre for the Wolford webshop in the U.S. is operated by Global Response in Fort Lauderdale. As far as Wolford is concerned, Hermes Fulfilment is its contractual partner. All other services connected with the webshop in the United States will be performed by Hermes Fulfilment in Germany.
For its online retail business Wolford has been relying on the services of Hermes Fulfilment since the middle of 2009. In addition to the USA, Wolford’s webshop now operates in 14 European countries. These include Germany, Austria, Holland, Ireland, Belgium, Luxemburg, the United Kingdom, France, Italy, Spain, Denmark, Sweden, Finland and Switzerland. Other countries including Norway, Poland and Canada will be following soon. “We are very pleased that Wolford has chosen to continue to work with us on the execution of its internationalisation strategy,” says Dieter Urbanke.
The services being provided by Hermes Fulfilment include all back office processes from the development and management of the webshop to payment management, accounts receivable management and returns processing. Furthermore, Hermes Fulfilment will provide Wolford with storage, order picking and shipping services. For the European webshops these conventional logistics services will be performed at the Haldensleben distribution centre in Saxony-Anhalt. It is one of the largest high-performance distribution centres in Europe. As part of its internationalisation process Wolford has also installed a global customer relationship management system which can be used to inform customers about special offers or to invite them to fashion shows. All these systems and services are coordinated from Germany without any additional interfaces.