CR goals and progress

Action field: Management & Dialogue

Goals of the Corporate Responsibility programme 2015DateStatusGoals of the Corporate Responsibility programme 2017Date
To elaborate a groupwide strategy for sustainability.2016Hermes Germany has developed a sustainability strategy that serves as a model for the Group. As a first step, a mission statement was developed at Group level in 2017.To adopt a groupwide CR strategy based on the CR positioning of Hermes Germany (commitment of the managing directors of the other national companies required).2019
To conduct a materiality analysis, including a survey of employees.2016A quantitative "impACT evaluation" was carried out for all companies and a supplementary internal employee survey on stakeholder expectations was carried out for Hermes Germany.To continue to involve stakeholders at Hermes company level (e.g. through regular dialogue forums, stakeholder surveys) (commitment of the managing directors of the other national companies required).2019
To continually expand the scope of the sustainability report.OngoingDue to the restructuring of the Hermes Group, there was no expansion in the reporting period. Hermes Germany and Hermes Einrichtungs Service are the subject of this report.To expand the scope of the corporate responsibility report to other national companies.2019

Action field: Service & Clients

Goals of the Corporate Responsibility programme 2015DateStatusGoals of the Corporate Responsibility programme 2017Date
No goal 2015--Overarching goal (Hermes Germany):
Urban Blue: Emission-free delivery HG in the 80 largest German cities through continuous expansion of the use of alternative drives (above all e-mobility, e-cargobikes).
2025
No goal 2015--Sub-goal Urban Blue: Conducting an e-mobility pilot project with some 50, in part, pre-production vehicles made by VW and Daimler in a number of large German cities (including Hamburg, Berlin, Frankfurt, Munich, Stuttgart and Hanover).
2018
No goal 2015--Sub-goal Urban Blue: Emission-free delivery at Hermes Germany in around 40 German cities through continuous expansion of the use of alternative drives (above all e-mobility, e-cargobikes).2020
To continue to
expand the deployment
of alternative drives. (In 2015 this goal was listed in Climate & Environment)
OngoingThe expansion of the use of alternative drives was further advanced, consolidation and operationalisation in particular through the Urban Blue goal (see above).Sub-goal: The continued expansion of the use of alternative drives, particularly in urban areas.Ongoing

Other goals:
To comply with exhaust emission
standard Euro 6 across the whole Hermes fleet. (In 2015 this goal was listed in Climate & Environment)
2020Line haul: 100% of our own trucks already comply with the Euro 6 standard, with contractual partners commissioned by us, 97%.Line haul: Compliance with the Euro 6 emissions standard throughout the entire Hermes fleet, this also means 100 percent compliance for contractual partners.2018
Creation of a CO2 compensation
scheme for clients.
2015Goal achieved.
A pilot project for CO2 compensation in 2-man handling (HES) was successfully carried out and the programme integrated into the regular portfolio.
--
To record all pollutants and emissions generated during transport for Hermes’ clients.2020Recording the transport-related carbon footprint for clients.Recording and transparency regarding all relevant pollutants and emissions.2020
To continually expand Hermes'
European ParcelShop network.
OngoingGradual expansion of the network: Currently 37,000 ParcelShops in Europe, of which 15,000 are in Germany, 4,500 in the UK and a total of around 7,500 acceptance points in France, Belgium and Spain.To continually expand Hermes' European parcel shop network.

For Hermes Germany To increase in the number of ParcelShops in the medium term by 30% to 20,000 drop-off points.
Ongoing

2020
No goal 2015--To continually increase customer satisfaction (greater customer centricity, by making the last mile more flexible and expanding digitisation, for example).Ongoing

Action field: Work & Life

Goals of the Corporate Responsibility programme 2015DateStatusGoals of the Corporate Responsibility programme 2017Date
To successively expand the certification of working standards at contracting partners across all Hermes companies.OngoingThe auditing system has developed into a successful risk prevention programme for Hermes and its contractual partners. In 2017, the audit areas were divided between external and internal auditors to ensure an more in-depth audit. To implement a risk-based audit approach of contractor/partner certification in the final mile. To implement social audits at all active service partners.Ongoing
No goal 2015--Promoting and anchoring cultural change. This means rethinking existing working methods and behaviour - especially in view of increasing digitisation.Ongoing
No goal 2015--New training formats for employees that enable them to meet new requirements (e.g. various online learning programs)Ongoing
To have 30% of management positions in service and administration held by women (HLGD and HTL (today HG) and at HE).2020In December 2017, Hermes Germany accounted for 11% of the total, Hermes Einrichtungs Service 21%. At Hermes Europe, 43% of management positions are held by women.To have 30% of management positions in service and administration held by women (HLGD, HTL and HE).2020

Action field: Climate & Environment

Goals of the Corporate Responsibility programme 2015DateStatusGoals of the Corporate Responsibility programme 2017Date
To cut CO2 emissions at all German sites by 50 % (base year 2006).2020We have managed to cut emissions by 45% by the end of 2017.To cut CO2 emissions at all German sites by 50% (base year 2006).2020
To cut CO2 emissions in German parcel distribution by 30% (base year 2006).2020We have managed to cut emissions by 25% by the end of 2017.To cut CO2 emissions in German parcel distribution by 30% (base year 2006).2020
Certified environmental management system in line with ISO 14001 at all sites in Germany and UK.201646 (of 50) sites (HG, HE and HES) have been ISO 14001 certified. Certification is in preparation for four new locations.For Hermes in Germany: Certified environmental management system in line with ISO 14001 at all sites in Germany.2019