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HERMES HISTORY
The 1970s
The 1980s
The 1990s
The noughties
The current decade
THE WORLD OF HERMES
Everything flows
Figures
Design
Vehicle fleet
The staff
Image
Marketing
The world of Hermes
Corporate culture
Supply Chain
Means of Transport
Globalisation
Customer wishes
Parcel delivery
Callcenter
Social Media
HERMES COMPANIES
Hermes Europe
Hermes-OTTO International
Hermes Hansecontrol
Hermes Transport Logistics
Hermes Fulfilment
Hermes NexTec
Hermes Logistik Gruppe Deutschland
Hermes Einrichtungs Service
HERMES PROSPECTS
Emerging countries
Trend research
Experts
In conversation
Everything flows
An Essay
Figures
Facts and data concerning the Hermes Group
Design
As time goes by:
the logo
Vehicle fleet
As time goes by:
the vehicle fleet
The staff
9 out of 10,500
Image
As time goes by:
the uniform
Marketing
As time goes by:
advertising
The world of Hermes
A series of fascinating fotos
Corporate culture
The art of tackling
Supply Chain
Trade along the value chain
Means of Transport
Each means of transport has its own advantages
Globalisation
New shores
Customer wishes
A lot but not everything
Parcel delivery
Where a parcel goes
Callcenter
The “customer is always right” principle
Social Media
From handwork to network
Customer wishes
A lot but not everything
Parcel delivery
Where a parcel goes
Callcenter
The “customer is always right” principle
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9
12
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Customer wishes
Headline
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Customers expect a lot of Hermes, and rightly so. But some of the odd requests we occasionally receive cannot be met – it would simply be wrong to do so.
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