“There’s nothing good except doing something”. This sentence written by the author Erich Kästner could be described as the moral tenet of pragmatism. It does at least sum up well the way the Hermes Group sees itself as a service provider. We do things, are active, tackle issues and see things through. Hermes has been doing this for 40 years – pragmatism underpins its corporate culture. Why? This essay will tell you.